Returns & Exchanges

We want what you bring home to feel right. If it doesn't, you can send it back.

At a glance

Returns and exchanges within 15 days of delivery, for any reason
Pieces must be unworn, unused and in their original packaging
Return shipping is paid by you
Broken or damaged? Covered by our 30-day warranty

Returns and exchanges

You can return or exchange a piece within 15 days of delivery. To be accepted, it must be:

unworn and unused, in the condition you received it
in its original packaging, with any pouch or card that came with it
sent with your order number or proof of purchase

Return shipping is paid by you, and the original shipping fee is not refunded. We recommend a tracked service from your local post office.

Not returnable: gift cards.

How to return

Email support@blessmuse.com with your order number and whether you would like a refund or an exchange.
We reply within 1–2 business days with the return address. Please don't send anything to the address on your shipping label; it is not our return address.
Ship the piece and email us the tracking number.
When it arrives, we inspect it and confirm by email.

Parcels sent back without an approved request can't be processed.

Refunds

We process an approved refund within 3 business days of receiving your return. It goes back to your original payment method and usually appears within 5–10 business days, depending on your bank or card issuer.

Damaged or broken

If a piece arrives damaged, or a cord breaks or a part comes loose under normal wear within 30 days of delivery, you don't need to return it under this policy. Email us with your order number and a photo or short video, and we will repair, restring or replace it at our cost.

Cancellations

Each order is prepared by hand over 3–4 business days. To cancel, email us as soon as you can. Once an order has been prepared or shipped, it can't be canceled, but you can still return it within 15 days of delivery.

Contact

support@blessmuse.com